Refund policy

We have a no return/refund policy.

If you wish to cancel an order before it has shipped you made do so by contacting us at winterhousecreations@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.